Support

Questions, problems or feedback? Email nikesh@kizapilabs.com. We usually reply within two working days.

Common questions

Does Tripinz work without signal?

Yes. Your plan, check-ins and offline map work in airplane mode. Download the offline map for your trek on Wi-Fi before you go. Trail reports and backups upload the next time you have signal.

Do I need an account?

No. You can plan and follow a trek without one. Sign in with Apple or Google to back up your trek and post trail reports.

How do I delete my account?

In the app, go to Profile → Delete account. Everything is deleted straight away. See the privacy policy.

A trail report is wrong or offensive

Open the report and choose "Cleared" if the problem is gone, or "Report this post" if it's false or offensive. You can also block its author.

Is Tripinz an emergency service?

No. In an emergency, contact local emergency services or your trekking agency. See the terms of use.