Privacy policy
Effective 9 November 2026
Tripinz is a trekking app made by KizapiLabs ("we", "us"). This policy explains what information the Tripinz apps for iPhone and Android collect, why, and the choices you have. We keep it short and specific: if something isn't listed here, Tripinz doesn't collect it.
Using Tripinz without an account
You can browse treks, plan a trek, download offline maps and check in without signing in. That information stays on your phone. Nothing about you is sent to us, except ordinary requests to load the trek catalogue, trail reports and map files (see "Service providers").
What we collect when you sign in
| Information | Why |
|---|---|
| Account: email address and name from Sign in with Apple or Google (Apple may give us a private relay address instead) | To create your account and keep your data with it |
| Trek plans: the treks you plan, start dates and day statuses | To back up your plan and restore it on a new phone |
| Check-ins: type (arrived, delayed, rest), optional mood and note, time, and your location at that moment if you allowed location access | To keep your trek log and back it up |
| Trail reports: category, severity, note, optional photo, the time you saw the problem and the location you reported it from | To show other trekkers current trail conditions |
| Report feedback: your "still there" / "cleared" answers, posts you flag and people you block | To keep reports accurate and remove abuse |
Trail reports are public
A trail report you post, including its photo, note and location, is visible to anyone using Tripinz until it expires (12 hours to 7 days, depending on the problem) or you delete it. Reports are not shown with your name or email; they carry an anonymous account identifier so others can block an author. Don't include personal information in notes or photos.
Location
Tripinz uses your location only while you're using the app: to show you on the offline map, to measure how far reports are from you, and to place check-ins and reports you choose to save. It never tracks you in the background. You can turn location off in your phone's settings; the app keeps working without it, except that new trail reports need a position.
Service providers
We use a small number of providers to run Tripinz. They process data only on our behalf:
- Supabase: database, sign-in and photo storage, hosted in Singapore.
- Cloudflare: delivery of offline map files and this website.
- Apple and Google: only when you choose to sign in with them.
Like any internet service, these providers see your IP address when your phone connects to them, and may keep short-lived technical logs for security and reliability.
How long we keep it
We keep your account information, trek plans, check-ins and reports until you delete them or your account. Expired reports are hidden from everyone and kept only so we can handle abuse reports. Deleting your account removes everything listed above (see below).
Deleting your account
In the app, go to Profile → Delete account. This permanently deletes your account, trek plans, check-ins, trail reports, photos and feedback from our systems straight away. You can also ask us by email at nikesh@kizapilabs.com. Information stored only on your phone is removed when you sign out or uninstall the app.
Your rights
Depending on where you live, you may have the right to access, correct, export or delete your information, or to object to how we use it. Most of this you can do in the app; for anything else, email nikesh@kizapilabs.com and we'll respond within 30 days.
Children
Tripinz is not intended for children under 16, and we don't knowingly collect information from them.
Security
Data is encrypted in transit, and each account can only read and change its own private data. Sign-in sessions are stored in your phone's secure storage (Keychain on iPhone).
Changes
If we change this policy, we'll update the date above and, for important changes, tell you in the app.
Contact
KizapiLabs · nikesh@kizapilabs.com
[Registered business address to be added]